Booking Conditions
1 Booking:
A signed booking form and a non-refundable deposit payment of
£100.00 per person is required at the time of booking. On receipt
of the booking form, a confirmation invoice will be forwarded
to you (or your travel agent) as soon as international flights,
accommodation and all other arrangements for your holiday are
confirmed.Your contract is with Indus Tours & Travel Ltd.
A contract exists between us when a confirmation invoice is issued.
If a particular flight, hotel or similar is not available we will
offer a suitable alternative. If the alternative offered by us
is not of an acceptable standard, we will return the deposit and
no booking will arise.
2 Payment:
Payment for the holiday is due 8 weeks before departure. If
the payment is not received by the due date we may treat the booking
as cancelled. We will retain your deposit. If you have booked
your holiday within 8 weeks of the date of departure, the total
cost of the holiday will be payable at the time of booking. Very
occasionally certain hotels may require a full payment to confirm
accommodation. In such rare cases we will notify you and ask for
a deposit payment for those hotels. If the booking is made through
a travel agent, any monies held by the agent are held by the agent
for Indus Tours & Travel Ltd. until the date the agent pays
the money to Indus Tours & Travel Ltd.
3 Changes or cancellation of your holiday:
It is unlikely that we will have to make any changes to your
holiday arrangements, but we do plan the arrangements many months
in advance. Occasionally, we may have to make changes and we reserve
the right to do so at any time. Most of these changes will be
minor and we will advise you or your travel agent of them at the
earliest possible date.We also reserve the right in any circumstances
to cancel your holiday arrangements. For example, if the minimum
number of clients required for a particular travel arrangement
is not reached, we may have to cancel it. However, we will not
cancel your travel arrangements less than 6 weeks before your
departure date, except for reasons of force majeure or failure
by you to pay the final balance. If we are unable to provide the
booked travel arrangements, you can either have a refund of all
monies paid or accept an offer of alternative travel arrangements
of comparable standard from us, if available (we will refund any
price difference if the alternative is of a lower value). If it
is necessary to cancel your travel arrangements, we will pay to
you compensation as set out in this clause. Please note that carriers
such as Airlines used in the brochure may be subject to change.
Such a change is deemed to be a minor change. Other examples of
minor changes include alteration of your outward/return flights
by less than 12 hours, changes to aircraft type, change of accommodation
to another of the same standard. If we make a major change to
your holiday, we will inform you or your travel agent as soon
as reasonably possible if there is time before your departure.You
will have the choice of either accepting the change of arrangements,
accepting an offer of alternative travel arrangements of comparable
standard from us if available (we will refund any price difference
if the alternative is of a lower value), or cancelling your booked
holiday and receiving a full refund of all monies paid. In all
cases, except where the major change arises due to reasons of
force majeure, we will pay compensation as detailed below:
IF WE MAKE A MAJOR CHANGE TO YOUR HOLIDAY
Period before departure
More than 56 days Nil
More than 28 days £20.00
More than 14 days £30.00
Less than one day £50.00
IF WE CANCEL YOUR HOLIDAY
Amount you will receive from us
More than 56 days Deposit only
More than 28 days 100% of holiday cost +£50.00
More than 14 days 100% of holiday cost +£100.00
Less than one day 100% of holiday cost +£150.00
IF YOU CANCEL YOUR HOLIDAY
Amount of cancellation charge
More than 56 days Deposit only
More than 28 days 65% of holiday cost
More than 14 days 75% of holiday cost
Less than one day 100% of holiday cost
The compensation that we offer does not exclude you from claiming
more if you are entitled to do so. Force Majeure: This means that
we will not pay you compensation if we have to cancel or change
your travel arrangements in any way because of unusual or unforeseeable
circumstances beyond our control.These can include, for example,
war, riot, industrial dispute, terrorist activity and its consequences,
natural or nuclear disaster, fire, adverse weather conditions.
If you wish to amend a booked holiday, an amendment fee of £25.00
will apply for each amendment. Any additional costs incurred for
amendment of arrangements will also be payable.
4 Your Holiday Price:
All prices quoted for holidays / travel arrangements are in pounds
sterling.The price of your holiday was calculated using exchange
rates quoted in the Financial Times Guide To World Currencies
on 01 November 2005. The price of your travel arrangements can
be varied due to changes in transportation costs such as fuel,
scheduled airfares and any taxes or levies implemented by the
Government. and currency changes in relation to an exchange rate
variation. No reduction will be made for the published holiday
prices if the pound sterling improves in value against foreign
currencies. In the case of any small variation, an amount equivalent
to 2% of the price of your travel arrangements, which excludes
insurance premiums and any amendment charges, will be absorbed
or retained. For larger variations this 2% will still be absorbed
for increases but not retained from refunds. In either case there
will be an administration charge of £1.00 per person together
with an amount to cover agents' commission. If this means that
you have to pay an increase of more than 10% of the price of your
travel arrangements, you may cancel your travel arrangements and
receive a full refund of all monies paid, except for any amendment
charges.We will consider an appropriate refund of insurance premiums
paid if you can show that you are unable to transfer or reuse
your policy. Should you decide to cancel for this reason, you
must exercise your right to do so within 14 days from the issue
date printed on your final invoice. Whether you cancel or not
you will also be entitled to accept an offer of alternative travel
arrangements from us. Please note that travel arrangements are
not always purchased in local currency and some apparent changes
have no impact on the price of your travel due to contractual
and other protection in place.
5 Tour Price Includes:
1. International & domestic flights in economy class
2. Airport taxes in UK and Croatia
3. Internal flights as per the itinerary
4. Accommodation as specified
5. Transfers as specified
6. Sightseeing tours, excursions and game viewing as specified
7. Meals as specified
8. Services of local representatives
6 Tour Price Excludes:
1. Visa fees if required. We will assist in obtaining visa for
a small fee.
2. Travel Insurance. Please contact us for a quote on travel Insurance.
3. Meals not specified
4. Expenses of personal nature such as beverages, telephone calls,
laundry, gratuities etc.
5. Camera fees at monuments.
6. Transfers in UK (Please contact us if you need assistance in
arranging transfers and parking at Heathrow).
7 Complaints & Arbitration:
If you have a complaint on any of the services provided by us
within the terms of the contract, initially inform our nearest
representative office, who will do all possible to resolve the
problem. Should the complaint be of a serious nature please contact
our local Associate Office (address will be on service voucher).
If the problem is still not resolved please contact us on 0208
901 7320. Any expenses incurred on telephone / facsimile or telex
from overseas will be refunded against production of the receipt
of such charges. If the complaint is still not resolved then write
to us within 28 days of your return to the United Kingdom. We
shall investigate your complaint and forward a detailed reply.
Investigation may require obtaining reports from the destination
and it might take time before we get back to you. If an amicable
settlement is not reached between you and Indus Tours & Travel
Ltd., you may wish to refer the case to arbitration under a special
scheme arranged by the Association of British Travel Agents, and
administered independently by the Charted Institute of Arbitrators.
The scheme provides for a simple and inexpensive method of arbitration
on documents alone with restricted liability on the customer in
respect of costs. Full details will be provided on request or
can be obtained from the ABTA website (www.abta.com). The Scheme
does not apply to claims for an amount greater than £5,000 per
person.There is also a limit of £15,000 per booking form. Neither
does it apply to claims which are solely in respect of physical
injury or illness or their consequences.The Scheme can however
deal with compensation claims which include an element of minor
injury or illness subject to a limit of £1,000 on the amount the
arbitrator can award per person in respect of this element. The
application for arbitration and Statement of Claim must be received
by the Chartered Institute of Arbitrators within nine months of
the date of return from the holiday. Outside this time limit arbitration
under the Scheme may still be available if the company agrees,
but the ABTA Code does not require such agreement.
8 Liability:
(i) Indus Tours & Travel Ltd. will do their best to make
sure your tour arrangements are of appropriate standard. All descriptions,
information & opinions are given by Indus in good faith based
upon the latest information available to us. Please note that
the appropriate standards will be those prevalent in your destination,
which may not be the same as Western standards.
(ii) Indus Tours & Travel Ltd. accepts liability if any part
of the tour is not provided as described in the tour itinerary
/ tour brochures in which case a refund will be made.
(iii) We accept responsibility for death, injury or illness caused
by the negligent acts and/or omissions of our employees or agents,
our suppliers and sub-contractors, whilst acting within the scope
of, or in the course of their employment in the provision of your
travel arrangements.We will accordingly pay to you such damages
as might have been awarded in such circumstances under English
Law or the law you have chosen as mentioned in the Jurisdiction
Clause.
(iv) In respect of travel by air, sea and rail, and the provision
of accommodation our liability will be limited in the manner provided
by the relevant international convention.You can ask for copies
of these international conventions from our office. Personal Injury
Unconnected With Your Booked Travel Arrangements If you, or any
member of your party, suffer death, illness or injury whilst overseas
arising out of an activity which does not form part of your package
travel arrangements or an excursion arranged through us, we shall
at our discretion, offer advice, guidance and assistance. Where
legal action is contemplated and you want our assistance, you
must obtain our written consent prior to commencement of proceedings.
Our consent will be given subject to you undertaking to assign
any costs, benefits received under any relevant insurance policy
to ourselves.We limit the cost of our assistance to you or any
member of your party to £5,000.
9 Jurisdiction:
The holiday contract is made on the terms of these booking conditions,
which are governed by English Law, and the jurisdiction of the
English courts.You may however, choose the law and jurisdiction
of Scotland or Northern Ireland if you wish to do so.
10 Validity:
Prices given in this brochure are valid until 31 October 2006.
For dates after this please ask for a quotation.
11 Financial Security:
Your contract is with Indus Tours & Travel Ltd, a member
of ABTA, the Association ofBritish Travel Agents. Indus has a
financial bonding with the CAA, the Civil Aviation Authority,
under an ATOL licence - Air Travel Organisers Licence - for holidays
where International flights are included, with further financial
bonding with ABTA for holidays excluding International flights
i.e. ground arrangements only. Our ATOL number is 4586 and ABTA
number is W5420.
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